Refund and Returns Policy - Trailex

Privacy & Safety

This privacy policy (“policy”) explains how Trailex Trailers, Inc. collects, uses, and protects the information you provide when you visit and use our website www.trailex.com or any affiliated Trailex web pages.

We reserve the right to update this policy at any time. Changes will be posted promptly on this page. To ensure you stay informed about the latest version, we recommend checking this policy periodically.

What User Data We Collect

When you visit our website, we may collect the following data:

Your IP address
Your contact information (such as name, email, phone number, or company)
Other information such as interests, trailer preferences, or product inquiries
Data profile regarding your online behavior on our website (pages visited, time spent, and interactions)

Why We Collect Your Data

We collect your data to:

Better understand your needs and interests
Improve our products, services, and website functionality
Send promotional emails about new trailers, product updates, or offers we believe will interest you
Contact you for surveys, feedback, or participation in market research
Customize our website and marketing communications based on your preferences

Safeguarding and Securing the Data

Trailex Trailers, Inc. is committed to keeping your information secure and confidential.
We use industry-standard security protocols and the latest technologies to prevent unauthorized access, misuse, or disclosure of your personal information. Only authorized personnel have access to customer data, and all systems are continuously monitored for vulnerabilities.

Our Cookie Policy

When you allow our website to use cookies, you consent to our collection of anonymous browsing data such as:

Pages visited and time spent on each page
Links clicked and forms submitted
General traffic and usage patterns

We use this data to improve your browsing experience and optimize the content and layout of our website.
After statistical analysis, the collected data is securely deleted from our systems.

Note: Cookies do not give us control of your computer. You can choose to disable cookies through your browser settings. (Refer to your browser’s “Help” section for instructions.)

Links to Other Websites

Our website may include links to third-party sites, such as dealers, partners, or sponsors.
Please note that Trailex Trailers, Inc. is not responsible for the privacy policies or data handling practices of these external websites. We encourage you to review the privacy policy of any site you visit via a link from ours.

Trailex Shipping Policy

At Trailex, we take great care to ensure your trailer or parts arrive safely and on time. Depending on the product ordered, we use one of three shipping methods:

1. Assembled Bumper Pull (Delivered by Driver)

Fully assembled trailers are transported directly by our professional drivers.
Delivery times and rates vary based on destination and trailer size.
Our driver will contact you prior to arrival to coordinate unloading and inspection.
The customer must be present to receive the trailer and confirm condition upon delivery.

2. UPS Ground Shipping

Smaller trailers (such as SUT or utility models) and all accessories or replacement parts are shipped via UPS Ground.
Shipping rates are automatically calculated at checkout based on weight, size, and destination.
Tracking information will be emailed once your order has shipped.

3. Common Carrier Freight

Larger, crated, or palletized shipments are sent via common carrier (LTL freight).
The carrier will contact you before delivery to schedule a time.
Shipments must be inspected for damage upon arrival; any issues should be noted on the bill of lading and reported to Trailex within 24 hours.

Processing Times

Orders are typically processed within 1–3 business days. Custom or made-to-order trailers may require additional lead time. You will be notified of estimated ship dates after your order is confirmed.

Shipping Restrictions

We currently ship within the continental United States. For shipments to Alaska, Hawaii, or international destinations, please contact us for a custom quote.

Refund, Returns, and Warranty Policy — Trailex Trailers

Overview

Our refund and return policy lasts 30 days from the date of purchase. If more than 30 days have passed since your purchase, unfortunately we cannot offer a full refund or exchange.

To be eligible for a return, your product must be unused, unregistered, and in the same condition in which it was received. It must also be shipped back in the original packaging or equivalent protective material to prevent damage during transit.

Non-Returnable Items

Certain products and materials are not eligible for return, including but not limited to:

Custom-built trailers or special-order models
Parts or accessories that have been installed or modified
Electrical components
Gift cards or promotional items

To complete your return, we require a receipt or proof of purchase.
Please do not send any trailer or product directly back to the manufacturer without prior authorization from Trailex.

Note: There is a 15% restocking fee.

Partial Refunds

Partial refunds may be granted in certain situations, including:

Items not in their original condition or missing parts not due to Trailex error
Products returned after the 30-day return window
Items damaged due to customer handling, shipping negligence, or improper packaging

Refund Process

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7–10 business days.

Late or Missing Refunds

If you have not received a refund yet:

Recheck your bank or credit account.
Contact your credit card company—posting delays can occur.
Contact your bank for further processing times.
If you’ve completed all of the above and still have not received your refund, please reach out to us at sales@trailex.com.

Sale Items

Only regular-priced items may be refunded. Sale or clearance items are non-refundable.

Exchanges

We only replace items if they are defective or damaged upon arrival.
To request an exchange for the same item, please email sales@trailex.com and return your item to the address provided in your RMA (Return Merchandise Authorization) email.

Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive a Trailex gift credit for the value of your return once it’s received and approved.
If the gift giver purchased the product for themselves to give to you later, the refund will be issued directly to the original purchaser.

Shipping Returns

To return your product, please contact sales@trailex.com for a return authorization and shipping instructions.
Customers are responsible for return shipping costs unless the product was defective or an incorrect item was shipped.
Shipping costs are non-refundable, and the cost of return shipping will be deducted from any approved refund.

For your protection, we recommend using a trackable shipping service or purchasing shipping insurance. Trailex is not responsible for returns lost or damaged in transit.

Warranty Coverage

At Trailex, we stand behind the quality and craftsmanship of our trailers. Each product is covered by a limited warranty from the date of original purchase, as follows:

Car Trailers: 3-Year Limited Warranty
SUT / Boat Trailers: 1-Year Limited Warranty

This warranty covers defects in materials or workmanship under normal, non-commercial use. It does not cover:

Damage resulting from misuse, accidents, overloading, or improper towing
Normal wear and tear, including tires, bearings, or cosmetic finishes
Unauthorized modifications or repairs